Privacy Policy

Last updated: July 31, 2026

VirelVPN exists to make your internet connection more private. That only makes sense if we hold ourselves to the same standard, so this policy is written to be read: what we collect, what we never collect, and how long things are kept.

What we do not collect

  • No browsing activity. We do not log the websites you visit, the apps you use, your DNS queries, or the content of your traffic while connected to the VPN.
  • No payment card details. Subscriptions are purchased through Google Play. Your payment information stays with Google and never reaches our servers.
  • No sign-in IP history. We show you which devices are signed in to your account, but we deliberately do not store the IP addresses those devices connect from.
  • No advertising or analytics trackers — not in the app, and not on this website.

What we collect, and why

  • Account details: your email address, a hashed form of your password (we cannot read the original), and your language preference.
  • Subscription state: your plan, its expiry date, and the Google Play purchase token needed to verify the purchase with Google.
  • Aggregate data transfer: the total amount of data your account transfers (a single number, per location). We need this to operate the service fairly. It says nothing about where the traffic went.
  • Device sessions: the device model of each signed-in device and when it was last active, so you can see and remotely sign out your devices.
  • Support conversations: the messages you send us. Tickets created inside the app may include basic device diagnostics (device model, app version, connection state) to help us fix your issue — you see this before it is sent.

Emails

We send transactional email only: password resets, optional email verification, a welcome message, and notifications when support replies to your ticket. Delivery is handled by our email provider on our behalf. We do not send marketing email.

Cookies

This website sets a session cookie when you sign in to your account area, and nothing else. There are no third-party cookies.

How long we keep data

  • Signed-in device sessions that have been inactive for an extended period are removed automatically.
  • Closed support tickets are deleted after a retention window, together with any diagnostics inside them.
  • VPN server credentials that have not been used for an extended period are removed and recreated automatically on your next connection.
  • Your account itself is kept for as long as you use the service.

Deleting your account

You can request deletion of your account and its data at any time by contacting support@virelvpn.com from the email address on the account. Deletion removes your account record, VPN credentials, device sessions, and support history. Records of completed purchases may be retained where required for accounting.

Sharing

We do not sell or rent your data to anyone. We share data only with the processors needed to run the service (Google Play for billing, our email provider for transactional mail), and only the minimum each needs.

Children

VirelVPN is not directed at children under 16, and we do not knowingly collect data from them.

Changes

If this policy changes in a way that matters, we will announce it in the app. The date at the top always reflects the current version.

Contact

Questions about privacy: support@virelvpn.com