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Try another location first — a single server can be unreachable from your network while the rest work fine. If that does not help, open Settings and set Protocol to Stealth. Stealth wraps the tunnel in ordinary HTTPS, which gets through networks that block the faster Turbo mode. Some mobile networks and public Wi-Fi block VPNs entirely. Switching between Wi-Fi and mobile data tells you quickly whether that is what you are hitting.

Tap Disconnect and connect again — that rebuilds the tunnel from scratch. If it keeps happening on one location, pick a different one and let us know which one failed, so we can check that server.

Android is putting the app to sleep to save power. In your phone's Settings, find Apps > VirelVPN > Battery and set it to Unrestricted. The wording differs by manufacturer — Samsung calls it "Unrestricted", others "Allow background activity" or "Do not optimise".

Some slowdown is normal: your traffic travels further and is encrypted on the way. Two things help most. Pick a location close to you — distance costs more speed than anything else. And in Settings, Turbo is faster than Stealth; only use Stealth if Turbo cannot connect.

The first 3 days are free. Google will not charge you during that time. If you cancel before the trial ends, you pay nothing at all. If you do not cancel, the subscription starts automatically when the trial finishes.

Subscriptions are managed by Google, not by us, so cancelling happens in the Play Store: open the Play Store app, tap your profile picture, then Payments & subscriptions > Subscriptions, pick VirelVPN and tap Cancel. You keep your access until the end of the period you already paid for.

Payments can take a minute to reach us. Close the app completely, open it again and it should recognise your subscription. If it still does not after a few minutes, write to us here — include nothing else, we can already see your account.

Yes. Sign in with the same email and password on your other devices. There is a limit on how many devices can be connected at the same moment, set high enough that a household never notices it. It exists to stop one account being shared with strangers.

Add an email and password from the screen shown right after your purchase, or from Profile. Until you do, your subscription lives only on this phone — if you uninstall the app or lose the device, it cannot be recovered.

No. We do not record the sites you visit or the addresses you connect from. Your account holds what is needed to run your subscription — your email, your plan, and which devices are signed in.